Return & Cancellation Policy

At Omorfee, every product is crafted with care, integrity, and passion. We hope you love your purchase. However, if you are not fully satisfied, our Customer Care team is here to assist you. All queries are responded to within 24 business hours.

For assistance, please contact us at contact@omorfee.com.

Order Cancellation Policy

Cancellation requests must be submitted before the order has been shipped.
Once an order has been shipped, it cannot be cancelled.
Shipping charges are non-refundable once the order has shipped, regardless of the reason for cancellation.

To request cancellation, please email contact@omorfee.com with your order number.

Shipping & Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect / Incomplete Address

If an incorrect or incomplete address is provided and the shipment is returned to our warehouse, we will reship the order only after it has been received back at our facility.
Additional reshipping charges will apply.
If the incorrect address results in delivery to a different location (other than the customer’s correct address), Omorfee will not be liable for replacement or refund, and the customer must place a new order.

We strongly recommend reviewing your shipping details carefully before completing your purchase.

Replacement Policy

Orders placed on our website are eligible for replacement only if the product is unopened, unused, and in original condition.

Replacement requests must:

Be initiated within 15 days of delivery
Include your order number
Clearly state the reason for replacement
Include photo or video evidence where applicable

Replacements are granted under the following circumstances:

The product was received damaged (photo/video proof required).
The wrong product was delivered.
The product was missing from the shipment.

We do not accept replacement requests for products that have been opened or used.

Return & Restocking Policy

Returns must be requested within 30 days of delivery.
Products must be unused, unopened, in original packaging, and with seal intact.
Original invoice/receipt must be included.
Return shipping costs are the responsibility of the customer.
Shipping fees paid at checkout are non-refundable.

All eligible returned products will be subject to a 15% restocking fee. Returns that do not meet these conditions may be refused.

Refund Policy

Refunds are processed only after the returned item has been received and inspected at our warehouse.

Refunds are typically issued within 7 business days after approval.
Refunds will be credited to the original method of payment.
Shipping charges are non-refundable once the order has shipped.
Return shipping costs are the customer’s responsibility.

Omorfee reserves the right to deny a refund if:

The product has been opened or used.
The product seal is broken.
The item is returned in damaged or non-resalable condition.

Sale & Promotional Items

All products purchased during a sale, promotional campaign, clearance event, or using a discount code are final sale and are not eligible for return, exchange, or refund.